How Do I Report A Water Leak In Houston?
In this guide, I will explain how to report a water meter leak in Houston.
Water leaks are very common because this is one of the most requested service requests with the City of Houston.
Spotting a water leak and determining what pipes are leaking may seem like a difficult task if this has never happened to you. That being said after reading this guide, you will have a solid understanding of how to spot a leak and determine whether it is on your property or the City of Houston water line.
Continue reading to learn whether or not you should be contacting the City of Houston Water Department or calling your own plumber.
Why It’s Important To Find Water Leaks Early
If you see water coming from anywhere on your property, it is important to report it immediately so that the appropriate personnel can come out and fix the problem before it becomes worse or causes major damage to your home or business.
How To Report A Houston Water Meter Leak At Your Home
To report a water meter leak you will need to call 311 Houston.
They will ask you questions to determine the source of the water leak. If the leak is between the water meter and the street, then it is likely the City of Houston’s responsibility to fix it.
You can either call 311 Houston or submit your service request for the water meter leak in Houston via the 311 website.
How Do You Determine Whose Responsibility The Water Leak Is?
To determine who you need to call to fix a water leak in Houston, you will need to search for where the leak is coming from.
You will need to call a plumber if a leak in your yard is between the City of Houston water meter and your house. This would be your responsibility to fix.
You can call Houston 311 if the leak is on the water line that runs from the water meter to the street. This would be the responsibility of the City of Houston to repair.
Will The City Of Houston Pay For A Water Leak On My Property?
If the leak is between the water meter and the street, it is the responsibility of the City of Houston to fix it.
Otherwise, if the leak is between the water meter and your home, this would be your responsibility to repair it. They refer to the system of pipes that runs from your home to the main line the “private lateral”. If you detect any leaks in these pipes, you’ll need to call a plumber to repair them.
How Long Does It Take The City of Houston To Fix A Water Leak?
It could take up to 14 days for the City of Houston to look into your leak and restore your water service.
Who Do I Call Regarding A High City Of Houston Water Bill?
Questions about a water bill should be directed to the Houston Customer Account Services phone number. You can speak to a customer service representative by dialing 713.371.1400.
They can answer questions about your current water rates and municipal operations to help you continue paying your Houston water bill.
Conclusion
It’s important to report a water leak as soon as you see it. This prevents the problem from getting worse and causing major damage to your home or business.
If you’re unsure of who should fix the leak, call 311 Houston for help determining who is responsible for fixing this issue. You can also report a water meter leak in Houston online at the Houston 311 website.
Expect up to 14 days before someone will come out and fix your water system leaks.
If you have questions about how to report a water meter leak in Houston, be sure to call 311 or visit the 311 website to learn more about municipal operations availability.
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Nick Bryant is the author of Understanding Healthcare Is Half The Battle and a Senior Counselor with 13+ years of experience working in community health and mental health. He enjoys spending time with his family, watching WWE on Friday nights, and working toward a Google Data Analytics certification. If you have additional questions about community resources or government assistance programs, simply leave a comment below and he will follow up as soon as possible.
